Frequently Asked Questions
When using the Canada Attractions Pass, please be respectful and courteous to all our venue employees. These staff members may be new or inexperienced with the PASS program and we wish for everyone to have a fantastic experience with our product. Enjoy!
How do I book admission tickets or a hotel?Follow the directions listed on each venues page. Some venues require advance booking using a promo code or special url link provided. Some want you to simply mention upon purchase that you have a Canada Attractions Pass and will be using it for your visit. Show up and present your phone with the PASS App and enjoy our member savings.
How do I use my new membership?After purchasing your PASS and creating your account, your membership will be valid for 365 days. If you've purchased your card through this website, you will be prompted to register as part of the purchase process. If redeeming a code from a third party seller, your membership will begin after you complete that redemption.
What is the refund policy when I purchase the Canada Attractions Pass from this website?All sales from this website are final; we do not offer refunds or exchanges.
The venue listing is changing with new offers and attractions how do I keep up?Click on the heart on the top left-hand side of the profile page of any attraction, experience, event or hotel to “favourite” it. This will help you keep track of your best offers. All of your “favourites” can easily be found under the “Favourite” tab at the bottom of the PASS app.
The Attraction or event I like is not listed, why?We would love to have every venue in Canada and the USA listed, however some attractions choose not to participate. If your favorite venue is not listed, perhaps mention it to the Manager and have them contact Canada Attractions Pass for more info. Our program is a great way to increase awareness and if the demand is shown, often they will want to join up!
A venue that was listed, does seem to be listed any longer?On very few occasions, venues may be removed from the program. There are many reasons this could happen such as seasonality of operations. Our program is subject to change without notice. We will work hard to continue to offer you many attractions, experiences, events, and hotels that you can save at.
Can I share my membership with a friend?No, all cards must be registered and that membership is then put in your name and is valid for your immediate family. A venue may ask for ID to ensure that your card is being used by the registered owner. The PASS program is for members and their immediate family members.
Can I buy more than one membership to use under my account?Yes you may buy other memberships to use (once you max out the program at a specific venue and you wish to do so again) however the registered owner and their family are the only members that may redeem that membership that day.
Can I send a membership as a gift?Yes, simply buy the membership and fill out the shipping address to the person you wish to send it to and select the gift option.
Will I have an issue redeeming this PASS at the attractions?No, the system has been set up to be easy for you and the venue. However if you do encounter an issue, please call at 403-981-6757 and we can help with the process over the phone.
How much does the App cost and which platforms is it available for?The Canada's Attraction Pass App is free with the purchase and registration of your PASS membership.
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